pkzz Privacy Policy

pkzz is an online casino and betting platform operated for players in Bangladesh. We believe your personal information belongs to you alone. This privacy policy ("Policy") describes how pkzz collects your personal information, how it is used, and in what circumstances it may be shared with third parties.

By using our website or opening an account, you will be considered to have consented to the terms of this policy. If you disagree with any part of these terms, please refrain from using our platform.

At pkzz we use SSL encryption and are committed to protecting your privacy at every step. Your trust is the foundation of our service.

pkzz may collect your information in various circumstances. We only collect information that is necessary to provide our services and ensure security.

a Information You Provide Directly

When you open an account on pkzz or contact us, you may provide the following information:

• Full name and date of birth
• Email address and mobile number
• Password and security-related information
• Documents required for identity verification
• Financial transaction information (via bKash, Nagad, Rocket, Upay)

b Automatically Collected Information

When you use our platform, certain information may be collected automatically:

• IP address and device type
• Browser type and operating system
• Your browsing activity and log data on the website
• Information obtained through cookies and similar tracking technologies
• Your gaming activity and transaction history

c Information Received from Third Parties

In some cases we may receive information from trusted third parties, such as identity verification service providers or payment processing partners. This information is primarily used to verify your identity and transactions.

pkzz uses your personal information for the following purposes:

a Account Management & Service Delivery

Our primary purpose is to create and manage your account, process deposits and withdrawals, and provide you with our full gaming and betting services. Your information is also used to handle your customer support requests.

b Security & Fraud Prevention

Your information is used to ensure the security of our platform and to detect potential fraud, unauthorized access, or illegal activity. pkzz is always committed to ensuring fair play.

c Meeting Legal Obligations

We may use your information to comply with applicable laws and regulations, to prevent suspicious financial activity, and to submit reports to authorities where required.

d Service Improvement

Gaming patterns and user behavior are analyzed to improve the functionality of our platform, develop new features, and enrich your experience. This analysis is generally conducted in aggregated and anonymized form.

e Communication & Notifications

We use your contact information to send important notifications about your account, transaction confirmations, and security alerts. You can choose whether or not to receive promotional messages.

pkzz does not sell your personal information and does not share it unnecessarily with third parties. However, information may be shared in the following circumstances:

a Service Provider Partners

We work with trusted third parties who provide specific services on our behalf — such as payment processing (via bKash, Nagad, Rocket, Upay), identity verification, and technical support. These partners are given access to your information only to complete their designated tasks.

b Legal Requirements

We may be required to disclose necessary information to comply with a court order, a lawful request from a government authority, or the requirements of applicable law.

c Business Transfers

In the event of a future change of ownership, merger, or acquisition of pkzz, user information may form part of the transferred assets. We will notify you appropriately before any such change.

d Disclosure with Consent

Outside of the circumstances above, we will not share your personal information with any third party without your explicit consent.

pkzz uses cookies and similar technologies to improve your browsing experience.

a What Are Cookies

Cookies are small text files stored on your device. They help us recognize you and remember your preferences. Cookies do not directly collect any personally identifiable information.

b Types of Cookies

• Essential cookies: These are necessary for the core functionality of the platform, such as maintaining login sessions.
• Functionality cookies: Used to remember your language preferences and other settings.
• Analytics cookies: Help analyze usage of our platform to improve service quality.

c Managing Cookies

You can control or disable cookies by changing your browser settings. Keep in mind that disabling certain cookies may cause some platform features to not work properly.

pkzz retains your personal information only for as long as it is needed to fulfill the purpose for which it was collected.

a Retention Period

Information for active accounts is retained for the entire duration the account is managed. Even after an account is closed or deactivated, certain information may be retained for a defined period for the purposes of legal obligations, dispute resolution, and fraud prevention.

b Requests for Data Deletion

You may request that your personal information be deleted. However, it may not be possible to completely delete information that is required to meet legal obligations or handle legitimate claims. For such requests, please contact us at [email protected].

As a pkzz user, you have the following rights regarding your personal information:

• Right of access: You have the right to know what information we hold about you.
• Right to rectification: You may request correction of any inaccuracies in your information.
• Right to erasure: In certain circumstances you may request that your information be deleted.
• Right to restrict processing: You may request that the processing of your information be restricted for specific reasons.
• Right to object: You may object to the use of your information for specific purposes.
• Right to portability: You may receive your information in a structured and commonly usable format.

To exercise any of the rights above, please contact us. We will review your request in a timely manner.

pkzz implements industry-standard technical and organizational measures to protect your information.

a Technical Safeguards

All communication between our servers and users' devices is protected by SSL (Secure Sockets Layer) encryption. Sensitive data, particularly passwords, is stored in encrypted hash form — never in plain readable form.

b Access Control

Access to your information is strictly controlled. Only staff members who require it to carry out their duties can view your information. These staff members are bound by confidentiality agreements.

c Regular Reviews

Our security measures are regularly reviewed and updated to maintain adequate protection against new threats and risks.

d Response to Security Breaches

If a security breach occurs that is likely to affect your information, we will notify you as quickly as possible in accordance with applicable law.

pkzz is intended exclusively for those aged 21 and above. We do not knowingly collect any personal information from minors.

Our registration process includes an age verification mechanism. If we become aware that information has been collected from a minor, that information will be deleted immediately and the associated account will be closed.

If you believe a minor has opened an account on our platform, please contact us.

pkzz may update this privacy policy from time to time. We will notify you of any significant changes in the following ways:

• The updated policy will be published on this page.
• For important changes, a notification will be sent to your registered email.
• A notice of changes may be shown when you log in to the platform.

Continued use of our platform after changes have been made will be considered acceptance of those changes. We therefore recommend that you review this policy regularly.